Contact Center-as-a-Service
CCaaS gives your customers a choice in how to engage. Using conversational voice interactions, response to email, web, real-time chat, SMS and social media channels, we route contacts to the right expert the first time. We integrate with leading CRM platforms and adjunct applications, ensuring scalability during high-volume periods, and have a dedicated infrastructure to support customer privacy.
Services Available with CCaaS
Omnichannel Experience
- Available for voice, chat, email, SMS and Social Direct Messaging
- Handled using the Telespace Agent Desktop, based on Cisco Finesse
- Includes CRM gadget integration
Ai, Automation, Predictive Analytics & Digital Assistants
- Create advanced virtual agents that handle multiple topics, supplemental questions and operate across all channels 24/7
- Minimize live agent interventions
- Utilize natural language processing to identify contact drivers and sentiment
- Learn about customer interaction to improve outcomes
Outbound Omnichannel Campaigns
- Maximize agents’ productivity using best-in-class statistical
and predictive algorithms - Comprehensive set of rules to prioritize who to contact, sequence retries, and make the most of every customer interaction
- Leverage guided workflow and next-best-action intelligence
